| Summary: |
This report is part of a University of Oxford John Fell funded collaborative project:Informality and the Media in Consumer Protection in Emerging Economies. This pilot project seeks to shed light upon consumer complaint behaviour through social media in emerging economies. This report is about Turkey. It offers an overview of consumer protection laws, and a summary of what Turkish consumers complain about and how they choose to do this. The aim is to set the scene and context for further in-depth analysis into social media as a tool for consumer complaints.
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| Other authors: |
Mahy, Petra, Kazaz, Jana, Caliskan, Emre, Lu, Yin Yin |
| Language: |
English
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| Published: |
Department of Business Law and Taxation, Monash University: Working Paper 21
2016
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