The ambiguity of mutuality: discourse and power in corporate value regimes

Main author: Dolan, Catherine
Other authors: Huang, Juli
Gordon, Claire
Format: Journal Article           
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id eprints-31686
recordtype eprints
institution SOAS, University of London
collection SOAS Research Online
language English
language_search English
topic H Social Sciences
description Corporate values offer a means for consecrating alternative regimes of worth within businesses, explicitly orienting firms around more than the pursuit of profits. This paper examines how corporate values come to be constructed and diffused as a framework for interpretation and action through analysis of Food Co.’s flagship principle: ‘mutuality’. Tracing the deployment of mutuality through Food Co.’s internal processes (within the embodied practice and narratives of employees) and external relationships (within Food Co.’s bottom of the pyramid project in Kenya), the paper illustrates how the ambiguity of mutuality forms a strategic resource for the company by (i) sheltering multiple meanings and interpretations, thus enabling resonance among different situations and subject positions; (ii) allowing for syncretism between seemingly opposing and categorically different forms; and (iii) generating a space for negotiation and dealing with uncertainty. Employing these three themes of ambiguity as an organizing frame for our discussion, we highlight how the ambiguity of corporate values absorbs the contradictions emblematic of the ‘heterarchical firm’ (Stark 2000), while obscuring the obligations and expectations the concept entails as it moves beyond Food Co. to outsourced ‘entrepreneurs’ in Kenya. Language generates the appearance of equivalence and benevolence while seeking new spaces for accumulation and legitimizing the incorporation of labor on precarious terms.
format Journal Article
author Dolan, Catherine
author_facet Dolan, Catherine
Huang, Juli
Gordon, Claire
authorStr Dolan, Catherine
author_letter Dolan, Catherine
author2 Huang, Juli
Gordon, Claire
author2Str Huang, Juli
Gordon, Claire
title The ambiguity of mutuality: discourse and power in corporate value regimes
publisher Springer Nature
publishDate 2021
url https://eprints.soas.ac.uk/31686/